Professional Portfolio

Five Main Duties

  • Production Support
  • Systems Analyst
  • Database Administrator
  • Software Developer
  • Project Manager

As an Analyst at BlueCross BlueShield of MA, I oversee a large production environment. About half my time is spent on production issues while the other half is taken up by development.

The production consists of over 100 mission critical database applications. They contain sensitive financial information and legally defined PHI (Protected Health Information). HIPAA regulations determine access restrictions, data retention, and reporting.

On the development side I find myself doing .NET programming, database development (design, development, implementation, support), and a number of non-technical tasks which bring it all together. The non-technical work is what allows the technical work to happen. This includes project management, cross-team coordination, requirements gathering, and an understanding of how my projects fit into the company's goals.

  • DBA
  • Software Development
  • Technical Writing
  • Training
  • Data processing
  • Data analysis and reporting
  • Process improvement
  • Observation of work processes
  • Software recommendations
  • Cost-Benefit analysis
  • Linux sysadmin

Recent Awards/Nominations
BCBS Finance's Finest 2008 - Team Award

What was the Team's role within the initiative or project for which this nomination is being written?
The System Support team ... is responsible for maintaining all of the ASC and Fully Insured Billing & Receivables and Self Bill production activities each month. Their team ... are able to meet all production deadlines and take on new challenges with a great attitude. This of course happens with long hours and little or no time off. They are responsible for the daily maintenance, enhancements, accessibility, and security of over 100 databases. Most of these databases are an instrumental part of our daily business and critical to the success of issuing our customer invoices worth over $1.2 Billion every month.

How did the Team exceed your expectations?
With being short staffed and responsible for over 100 databases, the entire CFM area depends on the System Support area day in and day out. These databases are the core of our production. If the databases are not working properly, they are always available to review the issue and resolve quickly. They back up the critical invoice databases to ensure production will run smoothly and any lost data is easily recovered. They also are responsible for database development and have made several enhancements to accommodate corporate initiatives and high profile customer needs. They have brilliant ideas that streamline processes and make everyone in the department's jobs much easier. They are great to work with and bring humor as well as a positive attitude to everyone.

How did the Team's exceptional performance impact you, the team, or the organization's success?
Without the support of System Support, CFM would not be able to supply our large, high profile customers with the customized reporting that they are looking for. They save our area time and the expense of going through EDS requests, which our customers cannot wait for. System Support is always willing to review account requirements, customize invoice processes, implement new reporting and database enhancements that satisfies our customers ands saves our department and therefore the company from costly system modifications.

Please indicate any further noteworthy qualities you would like to share about the Team:
This team is highly recognized within as we as outside our department as dedicated, dependable, bright, and hard working. Their brilliance, epxertise, and contributions are an asset to not only CFM, but also to Finance and they company as whole with all the time and cost savings realized in their system processes and reporting. They are among Finance's Finest.

BCBS Finance's Finest 2007 - Individual Award
Awarded because of the financial system I designed, developed, implemented, and currently maintain. It automates our settlement process for $500+ million/month worth of business.

What was the Associate's role within the initiative or project for which this nomination is being written?
Jozef was instrumental in automating our monthly ASC settlement process for 9 associates. This was a time consuming, manual process where staff keyed in data to perform over 300 settlements. Jozef was able to systematically bring this data together to save time and increase overall quality to this critical process.

How did the Team's exceptional performance impact you, the team, or the organization's success?
This enhancement has saved an estimated week's time of processing, eliminating several hand-offs and steps in this monthly process. This improvement allows staff to refocus their efforts to other tasks within the team.

Please indicate any further noteworthy qualities you would like to share about the Team:
Jozef's 'can do' attitude and creativity allowed for an account specialized labor intensive process to be automated and where appropriate standardized. Jozef spent several months sitting with the team to understand the uniqueness of this process and addressed all concerns up front. Jozef has been responsive to changes during production to ensure this did not impact the customer and team. Jozef is an asset to the Finance Division and BCBSMA. It is my pleasure to nominate Jozef for this prestigious award.

BCBS Finance's Finest 2007 - Team Award

What was the Team's role within the initiative or project for which this nomination is being written?
This team of 3 associates consistently provides innovative ways to automate tasks that were previously done manually. They ensure that production runs smoothly and that modifications to our existing processes happen seamlessly.

How did the Team exceed your expectations?
Most recently, this team came up with new management reporting to monitor the Weekly Past Due report (accounts that owe over $50K) in Access by analyst and percentage of total outstanding. They also took requests for information from the Blue Core BPR team as well as the Accenture data capture project and provided accurate information within very tight timelines.

How did the Team's exceptional performance impact you, the team, or the organization's success?
This team consistently makes my life easier, and without then, the whole area would come to a screeching halt. Their amazing utilization of Access [and SQL Server] databases and ability to pull and interpret data from RTMS and the data warehouse have allowed CFM to change processes to accommodate many more accounts without adding significant staffing over the past 3 years.

Please indicate any further noteworthy qualities you would like to share about the Team:
It is definitely worth noting that this group of individuals each brings unique strengths to the team, but overall, they are very positive, accommodating, and realistic. They are an honest group that can be counted on to produce results and communicate them effectively. Their focus on data integrity is refreshing, and their ability to seek creative solutions to seemingly mundane issues is remarkably impressive.

BCBS Finance's Finest 2005 - Individual Award